Steps Of Your Tenancy Process

  Free consultations and advice about available properties for rent

  After checking out the property, complete tenancy application if you are interested in renting this property,

  Access your creditability through credit check and reference check, and inform you within 24 hours about acceptance of your application

  Transfer letting fee (agent fee) as deposit, and plus rent or bond you wish to pay

  Now you can arrange your power account, water supplier, internet or phone connection (or we can do this for you for a fee), and sign up tenancy agreement and other forms

  You can pick up the key on the day that you start your tenancy (stated on your tenancy agreement). Check all chattels and conditions against your Interior inspection form and chattel list. Please inform us if you do not agree with the inspection form or chattel list we have provided.

  Keep your room tidy and reasonably clean during your tenancy (regular inspections will be carried out during your tenancy, usually around every four months)

  Inform us asap if any damage, leaking problem, faulty electronic appliance or emergency.

  Inform us 21 days prior to the date you wish to check out (only valid for periodic, open term contact). For fixed term contract, please inform us in writing or by email 21 days before your tenancy expires if you would like to continue your tenancy, Otherwise your apartment can be re rented to others and you will have to move out on the expiry date

  Inform your services provider, such phone or power supplier, your departure date before the end of your tenancy.

  On vacating date, the property must be thoroughly cleaned which includes the carpets. This can be arranged by Auckland City-Living at your cost or you can arrange this yourself. (This will enable us to provide a clean property for the next tenant and also enable us to process your bond refund quickly

  If you do wish to clean it by yourself, please contact us for a cleaning check list and we will check the premises afterwards. If the condition is not satifactary, you will be required to do some more cleaning to meet an acceptable standard. This may cause a small delay for your bond refund .

  When you vacate the property, all rubbish and your belongings including food, books or other items should be removed from the property to avoid a rubbish disposal fee. Return the keys and cards to Auckland City-Living Management Ltd on the date of departure.

  We will inspect the property and inform you of any damages that have occured during the occupancy compared to the initial inspection form, and advise of the damages, liability and any deductions from your bond refund.

  Upon the agreement of the bond refund amount, we will process the refund, and the balance of the bond will be credited to your nominated bank account within 10 working days (Building and Housing Department may also need 2- 3 working days to process the application) .

  If you are going overseas, then the funds can be refunded to us and we will send to your overseas bank a/c on request (A service fee will be required, which includes bank charges). This may take up to 3 weeks from the date you depart.